Warranty

Lock & Mortice furniture is produced in accordance with the highest standards of design and manufacturing, and is warranted to the original customer to be free from defects in material and workmanship for a period of three (3) years. During this period, Lock & Mortice will repair, or replace free of charge, such merchandise as shall prove to be defective.

Our warranty covers only normal usage of its products in accordance with any product specifications and care instructions. No warranty applies to any condition of any product resulting from accident, acts of third persons, environmental conditions, misuse, abuse, delivery or transportation damage, nor any condition resulting from modifications or alterations by any person, incorrect or inadequate maintenance, cleaning or care, or damages or defects caused by use of chemical treatments, cleaning products or protective coatings applied to the product. Any such chemical treatments, cleaning products or protective coatings void all warranties.

Solid wood furniture naturally has characteristics and variations in wood grain and/or colour (including knots, heart wood, sap and other naturally occurring characteristics). Expansion and contraction can occur as the humidity level changes and the natural colour can shift over time. These are normal characteristics of solid wood furniture and are not considered defects. 

This warranty does not apply to damage resulting from shipment, accident, misuse, tampering, negligence, abuse, or normal wear and tear. This warranty does not extend to colour, grain, or texture of natural materials such as wood, because of the natural variations over which Lock & Mortice has no control. We do not warrant matching of colour grain or texture, except as specified on order confirmation.